Global eTrade Services

            How do I cancel an ACE trip?

            Send the complete ACE trip as a cancellation by using the Complete Manifest > Cancel menu.
            Search for the trip you would like to cancel, select the checkbox on the far left and click the "Cancel Trip" button at the bottom of the page.
            Wait for the trip to return in CL status, which indicates that the trip has been successfully cancelled.
            Note: When cancelling a trip, all associated shipments will also be cancelled.
            Updated: 08 Aug 2019 02:00 AM
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